Refund Policy for Digital Products
Effective date: 11/09/2024
Quick summary: Because our products are digital, refunds are generally not available once you access or download the files. You may request a refund only if you have not accessed, viewed, streamed, or downloaded the content after purchase.
1) Scope
This policy applies to all digital products sold by Primeproductsmall, including but not limited to PDFs, e-books, videos, audio files, templates, software, license keys, and any other downloadable or streamable content (collectively, “Digital Products”).
2) Nature of Digital Products
Digital Products are delivered electronically and provide immediate access after purchase (e.g., via direct download, streaming link, member area, or automated email). Unlike physical goods, digital content cannot be “returned” in the same way once access has been granted.
3) Refund Eligibility (Before Access)
- You may request a refund only if you have not accessed, opened, viewed, streamed, or downloaded the Digital Product after purchase.
- Eligibility is determined by our access logs, download records, and delivery system (e.g., member area events, link clicks, IP logs, and timestamped server records).
- Refund requests must be submitted within 14 days days of purchase and include your order number and the email used at checkout.
4) Loss of Refund/Withdrawal Right Upon Access
Important: By purchasing a Digital Product from Primeproductsmall and accessing it (including viewing, streaming, or downloading), you acknowledge and expressly agree that:
- The Digital Product is supplied immediately after purchase at your request.
- Once you access the content, you irrevocably lose any right to a refund.
If you are in the EU/EEA/UK: by proceeding to access or download the content, you consent to immediate supply and acknowledge that your right of withdrawal (cool-off) no longer applies once delivery begins, in accordance with applicable consumer laws for digital content.
5) Non-Refundable Situations
- Any order where our systems show the Digital Product has been accessed, viewed, streamed, or downloaded.
- Change of mind after access, including “no longer needed,” “didn’t like it,” or “bought by mistake” once access occurred.
- Failure to read product descriptions, system requirements, or compatibility notes provided prior to purchase.
- Discounted, promotional, or bundle purchases after access to any included item.
6) Technical Issues
If you experience a technical problem that prevents access, please contact us within 14 days of purchase at Here. We will make reasonable efforts to restore access or provide a new download link. If the issue cannot be resolved and you have not accessed the content, a refund may be approved at our discretion.
7) Fraud, Abuse, or Chargebacks
We reserve the right to refuse refunds in cases of suspected fraud or abuse. Initiating a chargeback after accessing the Digital Product may result in account termination and legal action. We provide access logs and delivery records to our payment partners during dispute resolution.
8) How to Request a Refund (If Eligible)
- Email us at Here with the subject “Refund Request – Order {{ORDER_NUMBER}}”.
- Include your full name, order number, purchase date, and a statement confirming you have not accessed, viewed, streamed, or downloaded the content.
- We will review your request and respond within 2 business days.
9) Local Laws
This policy will be interpreted in accordance with the consumer protection and e-commerce laws applicable to your jurisdiction, including specific rules for digital content where relevant. In the EU/EEA/UK, once you consent to immediate delivery and access the content, the withdrawal right no longer applies.
10) Contact
For any questions about this policy, contact:
- Primeproductsmall
- Email: gemeachama9@gmail.com
- Phone Number: +351920348736
Last updated: 20/02/2025